Introduction to Customer Service
Introduction to Customer Service is an overview of customer service: what it is, why it’s important, how fairness impacts customer service, who our customers are, and how the diversity of our customers affects customer service. This introductory course is designed for new court employees however, serves as a refresher for experienced court employees as well.
(Edited by Gary Turner - original submission Monday, 23 September 2013, 11:15 AM)
(Edited by Evie Lancaster - original submission Friday, 27 December 2013, 10:03 AM)